Lexicon Technologies launches RepairEngine IT management platform with mobile app

Further strengthening the tech conglomerate of Atlanta, Lexicon Technologies launches a new cloud-based software platform today. Designed to streamline technology management, Lexicon’s new RepairEngine and RepairEngine Mobile app is built upon analytics, making the platform especially beneficial to companies with large IT investments.

“Enterprise IT users of today are mobile. They have a multitude of device types for various uses, and they need a mobile platform to efficiently and effectively manage deployments,” said RepairEngine Lead Architect Jason Martin.

Accessible on iTunes and Google Play, RepairEngine Mobile is built for efficiency with notifications for technology tracking, status updates and billing, and key features such as barcode scanning for instant repair ticket creation. Beyond it’s on-the-go benefits, RepairEngine uses common sense engineering to help companies save costs.

“We realized there is a significant gap in IT management — tools enabling companies to manage all technology maintenance in one place and to make data-driven decisions, rather than contract-driven ones. That’s how we came up with RepairEngine,” said Lexicon Technologies CEO Travis Collins.

So, what are costly gaps in IT maintenance?

The first challenge for large IT users is warranty limitations. Hardware investments suddenly expire with the close of a warranty, and companies cannot afford to sustain use of hardware without maintenance coverage.

Second, distinct warranties create a mountain of various contracts to manage. And third, without comprehensive exposure to device performance and maintenance costs of IT across the entire organization, cost savings are nearly impossible to identify.

Ok, and how does RepairEngine solve warranty limitations and the labor of maintaining large technology deployments?

RepairEngine manages all IT contracts, and notifies the user of contract expirations, and flat-rate cost savings available post-warranty, allowing customers to prolong their IT investments, and efficiently manage everything within one platform.

Additionally, the data dashboard shares device performance by location and repair history, empowering IT leaders with decision-making analytics that can yield significant cost savings.

“There are a ton of choices for purchasing hardware — they’re not a lot of options for maintaining it. We wanted to put the power back in the IT users hands. RepairEngine does that,” said Dave Word, vice president of operations.

RepairEngine and RepairEngine Mobile are free, and full features of the platform and mobile app are accessible as a Lexicon customer. Read more at LexiconTech.com/RepairEngine.

ABOUT LEXICON TECHNOLOGIES, INC.

Lexicon specializes in repair and maintenance of technology including tablets, smartphones, printers, point-of-sale systems, automated kiosks, barcode devices and security equipment. With maintenance programs designed for organizations throughout the US, Lexicon services retail, education, healthcare, government, transportation and technology industries. Lexicon engineers and technicians use industry-certified processes to repair products manufactured by Motorola, Honeywell, Intermec, Apple, Zebra and more. Lexicon’s quality management system has been ISO 9001:2008 certified.