Partner member of United Way
of the Capital Area
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Emergency Services(860) 895-3100
Services Provided:
(information and referrals are available to those 18 years of age and older)
- Crisis counseling for individuals who may be experiencing increased stress in their lives
- Outreach to people who may be in need of support during times of crisis but are unable to access existing services
- Staff assistance in obtaining necessary services and supports
- Staff availability 24 hours a day by phone to discuss problems and concerns, and to provide assistance during psychiatric emergencies
- Staff visits during periods of increased anxiety or when experiencing a recurrence of psychiatric symptoms
Hours: Telephone lines:
24 hours per day, 7 days per week
Mobile Outreach: 8 am -- 10:30 pm, 7 days per week
Frequently Asked Questions
Who calls Emergency Services?
- Anyone who needs a friendly, supportive voice during periods of increased stress
- Current individuals receiving services at InterCommunity
- People with substance abuse problems
- Emergency rooms calling to coordinate care
- Concerned family members, friends and neighbors
- People who are lonely
- People who feel hopeless and helpless
- People with long histories of mental illness and psychiatric hospitalizations
- People who feel they have no control over their lives
How many calls and assessments are completed monthly?
- An average of 750 calls per month
- An average of 45 assessments per month
Who gives out the Emergency Services Phone Number?
- Town police departments
- Town social service departments
- Info-line
- InterCommunity staff
What do Emergency Services clinicians do?
- Telephone counseling
- Establish on-going support calls
- Counsel individuals in their preferred location (such as at home or a public place)
- Serve as gatekeeper to state psychiatric hospitals and facilitate voluntary and involuntary hospitalizations for the safety of the person or community
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